Privacy policy

At Indizova, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information when you use our website:

Personal Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Payment-related information

  • Any information you provide while contacting customer support

Device and Usage Information

We may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on the website

  • Referring website or source

  • General website activity and interaction

This information helps us understand how customers use our website and improve the overall shopping experience.

How We Use Your Information

We may use your information for purposes including:

  • Processing and fulfilling your orders

  • Providing order confirmations and shipping updates

  • Communicating with you regarding purchases

  • Responding to customer service enquiries

  • Processing returns, refunds, replacements, or cancellations

  • Preventing fraudulent or unauthorized transactions

  • Improving our website, products, and services

  • Personalizing your shopping experience

  • Sending promotional or marketing communications where permitted

  • Complying with applicable legal and regulatory requirements

Payment Information

Payments made through our website may be processed by third-party payment gateways or payment service providers.

Indizova does not normally store complete credit card, debit card, UPI PIN, or other sensitive banking credentials.

Your payment information is processed according to the privacy and security practices of the relevant payment service provider.

How We Share Your Information

We do not sell or rent your personal information.

However, we may share necessary information with trusted third parties when required to operate our business, including:

  • Shipping and courier partners

  • Payment gateways

  • Order fulfilment partners

  • Website hosting and technology providers

  • Analytics and marketing service providers

  • Customer support providers

  • Government authorities or regulatory bodies where legally required

These third parties may only receive information necessary to perform their respective services.

Order Fulfilment

As an online retail and dropshipping store operating in India, we may share relevant order information with our suppliers, fulfilment partners, and courier partners so that your products can be processed and delivered to you.

This information may include your:

  • Name

  • Phone number

  • Shipping address

  • Order details

We only share information that is reasonably required to fulfil your order.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and understand customer activity.

Cookies may help us:

  • Remember customer preferences

  • Maintain shopping cart functionality

  • Improve website performance

  • Understand website traffic

  • Measure advertising performance

  • Provide more relevant marketing content

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Marketing Communications

If you provide your consent or where otherwise permitted, we may send you information about:

  • New products

  • Special offers

  • Discounts

  • Promotions

  • Store updates

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us.

Data Security

We take reasonable administrative and technical measures to protect customer information against:

  • Unauthorized access

  • Misuse

  • Loss

  • Disclosure

  • Alteration

  • Destruction

However, no method of electronic transmission or online storage can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Process and manage orders

  • Provide customer support

  • Maintain transaction records

  • Resolve disputes

  • Prevent fraud

  • Meet accounting, tax, legal, or regulatory requirements

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of.

Your Rights

Depending on applicable laws and circumstances, you may request to:

  • Access personal information we hold about you

  • Correct inaccurate information

  • Update your personal details

  • Request deletion of certain personal information

  • Withdraw consent for certain uses of your information

  • Opt out of promotional communications

To make a privacy-related request, contact us at indiartandcrafts@gmail.com.

We may need to verify your identity before processing certain requests.

Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment providers, or services.

Indizova is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of those third parties before providing personal information.

Children's Privacy

Our website and services are not specifically intended for children who are not legally capable of entering into online transactions without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children where such collection would be prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Website functionality

  • Services

  • Legal or regulatory requirements

Any updated version will be published on this page.

Customers are encouraged to review this Privacy Policy periodically.

Consent

By using our website and providing your information, you acknowledge that your information may be collected and processed as described in this Privacy Policy, subject to applicable laws.