Refund policy

At Indizova, we are committed to providing our customers with a smooth and satisfactory shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase.

This Refund and Returns Policy explains the eligibility criteria and process for requesting a return, replacement, or refund.

Refund Eligibility

Refunds and returns may be requested within 15 days of receiving your order.

To be eligible for a return or refund:

  • The item must be unused and in the same condition in which it was received.

  • The item must be returned in its original packaging.

  • Proof of purchase, such as an order confirmation, invoice, or receipt, may be required.

  • The product must meet the eligibility conditions mentioned in this policy.

Return Process

1. Contact Customer Support

To initiate a return, please email us at indiartandcrafts@gmail.com with:

  • Your order number

  • Name and contact details

  • Reason for the return

  • Relevant photos or videos, if applicable

Our support team will review your request and provide the necessary return instructions.

2. Return Shipping

Customers are responsible for the cost of returning the product unless the item received is damaged, defective, incorrect, or otherwise eligible for a return due to an issue from our side.

3. Return Address

The applicable return address and return instructions will be shared with you by our customer support team after your return request has been approved.

Please do not send any product back without receiving confirmation and return instructions from us.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide clear photos or videos showing the issue.

After verification, we may offer:

  • A replacement product, or

  • A full or partial refund, depending on the situation.

Non-Returnable Items

The following products may not be eligible for return or refund:

  • Personalized or customized products

  • Gift cards or vouchers

  • Final sale or clearance items

  • Products that have been used, damaged, altered, or returned without their original packaging

  • Items that do not meet the return eligibility conditions

Refund Processing

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved Refunds

If your refund is approved, it will be processed to your original payment method within approximately 7–10 business days.

Actual credit time may vary depending on your bank, payment provider, or financial institution.

Rejected Refunds

If the returned product does not meet our eligibility requirements, we may reject the refund request. You will be informed through email regarding the reason for rejection.

Late or Missing Refunds

If you have not received your approved refund within the expected processing period:

  1. Check your bank account or payment method again.

  2. Contact your bank, credit card provider, UPI provider, or payment service provider, as processing times may vary.

  3. If the issue continues, contact us at indiartandcrafts@gmail.com.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation.