Shipping policy

At Indizova, we aim to ensure that your orders are processed and delivered as smoothly as possible.

This Shipping Policy explains our order processing times, estimated delivery timelines, shipping charges, tracking, and other important delivery-related information.

Order Processing

Orders are generally processed within 1–3 business days after they are successfully placed and confirmed.

Orders placed on weekends, public holidays, or during high-demand periods may take slightly longer to process.

Once your order is processed, it will be handed over to our courier or fulfilment partner for delivery.

Delivery Time

Estimated delivery time is generally 5–10 business days from the date of dispatch.

Delivery timelines may vary depending on:

  • Customer location

  • Product availability

  • Courier service availability

  • Public holidays

  • Weather conditions

  • Operational delays

  • Remote or difficult-to-service areas

Delivery dates are estimates and are not guaranteed.

Shipping Coverage

Indizova currently ships within India only.

Delivery availability may depend on the serviceability of your PIN code and the availability of our courier partners.

We currently do not offer international shipping.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, we may offer:

  • Free shipping

  • Promotional shipping discounts

  • Special shipping offers

Such offers may be subject to specific terms and conditions.

Cash on Delivery

Cash on Delivery may be available for selected products and eligible PIN codes.

COD availability will be shown during checkout where applicable.

We may contact customers to verify COD orders before dispatch.

Orders may be cancelled if:

  • The customer cannot be contacted

  • The delivery address cannot be verified

  • Incorrect or incomplete information is provided

  • The PIN code is not serviceable

Order Tracking

Once your order has been shipped, tracking information may be shared through:

  • Email

  • SMS

  • WhatsApp

  • Order tracking page

Tracking updates are provided by our courier partners and may sometimes take time to reflect after dispatch.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information while placing an order.

Please ensure that you provide the correct:

  • Full name

  • Mobile number

  • House or flat number

  • Street or locality

  • Landmark, if required

  • City

  • State

  • PIN code

Indizova will not be responsible for failed or delayed deliveries caused by incorrect or incomplete information provided by the customer.

Change of Shipping Address

If you need to change your shipping address, please contact us as soon as possible at indiartandcrafts@gmail.com.

Address changes may only be possible before the order has been processed or shipped.

Once an order has been dispatched, we may not be able to modify the delivery address.

Delayed Orders

While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

These may include:

  • Courier delays

  • High order volumes

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Local restrictions

  • Operational issues

If your order is significantly delayed, please contact us for assistance.

Failed Delivery Attempts

Courier partners may attempt delivery more than once if the first attempt is unsuccessful.

If delivery repeatedly fails because the customer is unavailable, unreachable, or provides an incorrect address, the order may be returned to the sender.

Additional shipping charges may apply if the customer requests re-shipment.

Refused Deliveries

If a customer refuses a valid Cash on Delivery order without a reasonable cause, we reserve the right to restrict future COD orders for that customer.

Repeated refusal of orders may also result in future orders being cancelled.

Damaged Packages

If your package arrives visibly damaged or the product inside is damaged, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Clear photos or videos of the damaged product

  • Photos of the outer packaging, where possible

Eligible claims will be handled according to our Refund and Returns Policy.

Lost Orders

If your tracking information shows unusual delays or your package appears to be lost, please contact us at indiartandcrafts@gmail.com.

We will coordinate with the courier or fulfilment partner to investigate the issue.

Where a shipment is officially confirmed as lost, an appropriate replacement or refund may be provided.