Terms of service

This website is operated by Indizova.

Throughout the website, the terms “we,” “us,” and “our” refer to Indizova.

By visiting our website, browsing our products, placing an order, or using any of our services, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website.

1. Online Store Terms

By using this website, you confirm that:

  • You are legally capable of entering into a purchase transaction.

  • The information you provide while placing an order is accurate and complete.

  • You will not use our products or services for any unlawful or unauthorized purpose.

  • You will not attempt to interfere with the security, functionality, or operation of our website.

We reserve the right to refuse service, cancel orders, or restrict access where misuse, fraud, or suspicious activity is detected.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other details displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your screen or device.

  • Minor variations in size, finish, packaging, or appearance may occur.

  • Product availability may change without notice.

  • We may update or correct product information at any time.

Indizova reserves the right to discontinue or modify products without prior notice.

3. Pricing

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

  • Change product prices at any time.

  • Introduce or discontinue promotional offers.

  • Correct pricing or listing errors.

If a product is listed at an incorrect price due to a technical or human error, we may cancel the affected order and issue a refund where applicable.

4. Orders

Placing an order on our website does not automatically guarantee acceptance.

We reserve the right to reject or cancel an order for reasons including:

  • Product unavailability

  • Incorrect pricing

  • Incomplete customer information

  • Payment failure

  • Fraud prevention

  • Delivery restrictions

  • Suspected misuse of our website or services

If payment has already been collected for a cancelled order, the applicable refund will be processed according to our Refund and Returns Policy.

5. Order Verification

In certain cases, we may contact you to verify:

  • Your name

  • Phone number

  • Shipping address

  • Order details

  • Payment information

Orders may be placed on hold or cancelled if verification cannot be completed.

6. Payments

We may offer payment methods such as:

  • UPI

  • Credit cards

  • Debit cards

  • Net banking

  • Wallets

  • Cash on Delivery, where available

Payments may be processed through third-party payment service providers.

We are not responsible for temporary payment gateway failures, banking delays, or other issues caused by third-party payment providers.

7. Cash on Delivery

Cash on Delivery may be available for selected locations or products.

We reserve the right to:

  • Restrict COD availability.

  • Verify COD orders before shipment.

  • Cancel COD orders where contact or address verification fails.

  • Limit COD for customers with repeated refused or undelivered orders.

8. Shipping and Delivery

Orders are delivered within India through third-party courier and fulfilment partners.

Estimated delivery timelines are provided for general guidance and may vary depending on:

  • Delivery location

  • Courier availability

  • Product availability

  • Weather conditions

  • Public holidays

  • Operational delays

  • Other circumstances beyond our reasonable control

Please refer to our Shipping Policy for complete delivery information.

9. Returns, Refunds, and Replacements

Returns, refunds, and replacements are governed by our Refund and Returns Policy.

Customers are responsible for reviewing the applicable eligibility criteria before submitting a return or refund request.

We reserve the right to reject a request where the product does not meet the required return conditions.

10. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

Any approved refund for a cancelled prepaid order will be processed according to our refund policy.

11. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate information for all purchases.

This may include:

  • Name

  • Phone number

  • Email address

  • Billing information

  • Shipping address

Indizova is not responsible for delivery failures or losses resulting from incorrect information provided by the customer.

12. Intellectual Property

All content available on this website, including but not limited to:

  • Brand name

  • Logo

  • Text

  • Graphics

  • Product descriptions

  • Website layout

  • Marketing materials

  • Designs

  • Images created or owned by Indizova

may be protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, publish, or commercially use our proprietary content without prior written permission.

Third-party product images, trademarks, or brand materials remain the property of their respective owners where applicable.

13. Prohibited Uses

You may not use our website:

  • For unlawful purposes

  • To commit fraud

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To upload viruses, malware, or harmful code

  • To collect customer information without authorization

  • To interfere with website functionality

  • To attempt unauthorized access to our systems

  • To submit false orders or misleading information

  • To harass, abuse, or threaten our staff or service providers

We may terminate access to our services if these terms are violated.

14. Third-Party Services

Our website may use third-party services for:

  • Payments

  • Shipping

  • Analytics

  • Advertising

  • Customer support

  • Website hosting

  • Order fulfilment

We are not responsible for the independent actions, policies, outages, or services of third-party providers.

Use of such services may also be subject to their respective terms and policies.

15. Third-Party Links

Our website may contain links to third-party websites.

Indizova does not control these websites and is not responsible for their:

  • Content

  • Privacy practices

  • Products

  • Services

  • Security

Customers should review the terms and policies of third-party websites before using them.

16. Disclaimer of Warranties

We make reasonable efforts to provide accurate and reliable services.

However, we do not guarantee that:

  • The website will always be available without interruption.

  • All website content will always be error-free.

  • Every product will meet individual expectations beyond the description provided.

  • Third-party services will operate without interruption.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer laws.

17. Limitation of Liability

To the extent permitted by applicable law, Indizova will not be liable for indirect, incidental, or consequential losses arising from:

  • Website downtime

  • Third-party service failures

  • Courier delays

  • Unauthorized use of customer accounts

  • Incorrect information provided by customers

  • Events beyond our reasonable control

This clause does not limit any liability that cannot legally be excluded.

18. Indemnification

You agree to indemnify and hold Indizova harmless from claims, losses, liabilities, or expenses arising from:

  • Your misuse of our website

  • Your violation of these Terms

  • Your violation of applicable laws

  • Your infringement of third-party rights

19. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that your information may be processed as described in that policy.

20. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will become effective once published on this website.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

21. Governing Law

These Terms of Service will be governed by and interpreted in accordance with the applicable laws of India.

Any disputes will be subject to the jurisdiction of the competent courts in India, subject to applicable consumer protection laws.

22. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to remain valid and enforceable.